Verification Representative -- Home Care Delivered, Inc -- Clarksville POSITION DETAIL
 
GENERAL INFORMATION  
Title Verification Representative -- Home Care Delivered, Inc -- Clarksville
Company
Home Care Delivered, Inc
Employment Type
Full-time
Location Clarksville
Compensation 
Depends upon Skills and Experience
Address
71 Commerce Drive, Clarksville, VA 23927
Posted Date September 23, 2013
Company Website https://www.hcd.com/

 
COMPANY DESCRIPTION
Home Care Delivered, Inc. (“HCD”) is one of the fastest growing home medical supply companies in the United States, delivering medical products to patients at home. HCD is committed to demonstrating care and compassion for patients, family caregivers, health care professionals, and to providing a great work-life balance for our staff.

Home Care Delivered is committed to protecting the safety, health and well being of all employees and other individuals in our workplace.  We recognize that alcohol abuse and drug use pose a significant threat to our goals.  It is the policy of Home Care Delivered to prohibit the unlawful manufacture, sale, distribution, dispensation, possession and/or use of controlled substances in our workplace and to encourage employees to voluntarily seek help with drug and alcohol problems.  Applicants found to have violated the drug-free workplace policy will not receive an offer of employment or may have the offer of employment withdrawn.

Home Care Delivered is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.
 
JOB DESCRIPTION
Home Care Delivered, Inc. is one of the fastest growing home medical supply companies in the United States, delivering thousands of medical products to patients at home. HCD is committed to demonstrating care and compassion for patients, family caregivers, health care professionals, and to providing a great work-life balance for our staff. Due to our continuing growth, we are now looking to add Full Time, Part Time and Interim Verification Representatives to join our Home Care Delivered team.

JOB SUMMARY
Contacts insurance payors via telephone or online to verify insurance coverages for patient and documents findings in patient record.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
Verifies patients’ primary and secondary insurance via telephone and/or internet. Electronically attaches verification sheets in appropriate systems. Updates patient file status in all appropriate systems. Expedites service in situations requiring urgent attention as determined by management.  Identifies opportunities for improvement and contributes to solutions to enhance workflow efficiency and enhance the customer’s experience. Understands workflow processes of contiguous departments and uses knowledge to make effective processing decisions. Works independently and/or collaboratively to expediently answer inquiries and resolve issues within regulatory and Company requirements to ensure customer retention and satisfaction, escalating issues whenever appropriate. Achieves or exceeds assigned work standards. Performs all duties in full compliance with all federal and state statutes, regulations and policies, CHAP requirements and policies and HCD's Compliance Program and Standards, including but not limited to, maintaining strict confidentiality and privacy of patients' protected health information (as defined by HIPAA) in accordance with HIPAA regulations, cooperating with internal and external investigations, reviews and audits, engaging in good faith reporting of compliance concerns, and participating in annual and ad hoc compliance training.
 
 
REQUIREMENTS
  Associate degree preferred; high school diploma/GED required
  Familiarity with medical insurances, including Medicare and Medicaid, highly preferred
  Ability to speak distinctly and communicate in a friendly, upbeat manner via telephone; professional, results oriented communication skills; and ability to maintain rapport while achieving results is required
  Strong computer and Internet skills
  Attention to detail, multi-tasking skills, and a get-it-done work ethic a must
 
COMPANY BENEFITS
  401k with match
  Medical
  Dental
  Disability Insurance
  Free Parking
  Health Savings Account
  Holidays
  Life Insurance
  Long Term Disability
  Nearby Shopping, Restaurants, and Outdoor Concerts
  Optional Buy-up Life Insurance
  Paid Time Off (PTO)
  Prescriptions
  Section 125 Plan Dependent Reimbursement
  Section 125 Plan Medical Reimbursement
  Short Term Disability
  Vacation
  Vision
  Wellness Programs
  Break Rooms
  Casual Dress Policy
  Continuing Training Program