Medical Documentation Associate -- Home Care Delivered, Inc -- Glen Allen POSITION DETAIL
 
GENERAL INFORMATION  
Title Medical Documentation Associate -- Home Care Delivered, Inc -- Glen Allen
Company
Home Care Delivered, Inc
Employment Type
Full-time
Location Glen Allen
Compensation 
Depends upon skill and experience level
Address
11013 W Broad St, Glen Allen, VA 23060
Posted Date March 28, 2014
Company Website https://www.hcd.com/

 
COMPANY DESCRIPTION
Home Care Delivered, Inc. (“HCD”) is one of the fastest growing home medical supply companies in the United States, delivering medical products to patients at home. HCD is committed to demonstrating care and compassion for patients, family caregivers, health care professionals, and to providing a great work-life balance for our staff.

Home Care Delivered is committed to protecting the safety, health and well being of all employees and other individuals in our workplace.  We recognize that alcohol abuse and drug use pose a significant threat to our goals.  It is the policy of Home Care Delivered to prohibit the unlawful manufacture, sale, distribution, dispensation, possession and/or use of controlled substances in our workplace and to encourage employees to voluntarily seek help with drug and alcohol problems.  Applicants found to have violated the drug-free workplace policy will not receive an offer of employment or may have the offer of employment withdrawn.

Home Care Delivered is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.
 
JOB DESCRIPTION
Home Care Delivered, Inc. is one of the fastest growing home medical supply companies in the United States, delivering thousands of medical products to patients at home. HCD is committed to demonstrating care and compassion for patients, family caregivers, health care professionals, and to providing a great work-life balance for our staff. Due to our continuing growth, we are now looking to add a Medical Documentation Associate to our Home Care Delivered team.

The Home Care Delivered Medical Documentation Associate is responsible to obtain physician-signed orders and/or medical documentation in a timely fashion. He/She will telephone physician offices or patients at home in order to obtain the required documentation via fax, hard mail, or electronic mail. The Documentation Associate is expert at follow-up, thereby minimizing or eliminating documentation delays. Upon receipt of the required documentation, the Associate files the records appropriately. The ideal Documentation Associate is familiar with workflow optimization and continuously monitors the workflow in association with contiguous departments in order to streamline efficiencies. The following is a representative list of the duties and responsibilities associated with this position:

-- Telephones physicians’ offices or the patients’ at home in order to obtain signed physician orders. Makes initial calls and possibly multiple follow-up calls to the same physician or patient to facilitate receiving the documentation in a timely manner. Determines physician orders that may not be received and refers these to supervisor.
-- Faxes/mails appropriate documentation for the physician or patient to sign. Follows up with additional faxes/mailings as needed.
-- Updates system records appropriately.
-- Expedites service in situations requiring urgent attention as determined by management.
-- Identifies opportunities for improvement and contributes to solutions to enhance workflow efficiency and enhance the customer’s experience.
-- Understands workflow processes of contiguous departments and uses knowledge to make effective processing decisions.
-- Works independently and/or collaboratively to expediently answer inquiries and resolve issues within regulatory and Company requirements to ensure customer retention and satisfaction, escalating issues whenever appropriate.
-- Achieves or exceeds assigned work standards.
-- Performs all duties in full compliance with all federal and state statutes, regulations and policies, CHAP requirements and policies and HCD's Compliance Program and Standards, including but not limited to, maintaining strict confidentiality and privacy of patients' protected health information (as defined by HIPAA) in accordance with HIPAA regulations, cooperating with internal and external investigations, reviews and audits, engaging in good faith reporting of compliance concerns, and participating in annual and ad hoc compliance training.
 
 
REQUIREMENTS
  Associate degree preferred; high school diploma/GED required
  Prior work experience in medical claims/billing/collections, medical office front desk, or patient accounts preferred, in a DME environment a plus
  Familiarity with medical insurances, including Medicare and Medicaid, highly preferred
  Ability to speak distinctly and communicate in a friendly, upbeat manner via telephone; professional, results oriented communication skills; and ability to maintain rapport while achieving results is required
  Strong computer and Internet skills
  Attention to detail, multi-tasking skills, and a get-it-done work ethic a must
 
COMPANY BENEFITS
  401k with match
  Medical
  Dental
  Disability Insurance
  Free Parking
  Health Savings Account
  Holidays
  Life Insurance
  Long Term Disability
  Nearby Shopping, Restaurants, and Outdoor Concerts
  Optional Buy-up Life Insurance
  Paid Time Off (PTO)
  Prescriptions
  Section 125 Plan Dependent Reimbursement
  Section 125 Plan Medical Reimbursement
  Short Term Disability
  Vacation
  Vision
  Wellness Programs
  Break Rooms
  Casual Dress Policy
  Continuing Training Program